You must be over the age of 21 and hold a valid driver’s license (Learner and provisional driver license holders are not accepted).
Providing you are over the age of 21 you can hire any car in our fleet.
Drivers under the age of 21 cannot hire a vehicle.
Yes, we accept international drivers’ licenses providing they include the following:
No, we do not accept digital drivers’ licenses. You are required to have your hard copy on you when you hire a vehicle from Boyds Bay Car Rentals.
Hard copies are required for verification and insurance purposes.
All drivers must be listed on the rental agreement.
We do charge a fee of $10 per day for additional drivers.
You can add a driver at anytime by contacting our office on 0435 953 969.
A pre-authorisation is a temporary transaction were a set amount of funds from your nominated bank debit or credit card is put on hold. A pre-authorisation amount is frozen in your account in case we have to process payments for damages that have occurred to the vehicle, or the car is returned without a full tank of fuel etc.
We release the bond as soon as the vehicle is returned safely back to our depo (providing the rental terms and conditions have been met).
Once we have released the bond it is up to your banking institution to release the bonds in your bank account This may take up to 30 days depending on your banking institution.
We offer 3 payment options which are listed below:
We only accept AUD currency.
Please note that we need a physical copy of your credit/debit card at the time of collection to pay the bond.
A bond is required on all rental vehicles at Boyds Bay Car Rentals. Bonds for all rental cars is $500 and bonds for trailers is $200.
All cancellations require 48 hours notice prior to your booking to avoid cancellation fees. Any cancellations within the 48 hour notice period will be subjected to a fixed $80 cancellation fee.
Please note we do not accept gift cards, eftpos cards, American express, apple pay, tap and go, afterpay or zip pay.
We offer a pickup and drop off service between our Boyds Bay Car Rentals depot and Gold Coast Airport between 6am-6pm Monday to Saturday. Sunday is by appointment only.
Our Depot is located at 1/48 Ourimbah Road, Tweed Heads. We are an approximate 7-minute drive between the airport and our depot.
If you are running late you will need to contact our office to notify us.
If you return the vehicle back to our depot 2 hours later or beyond your original drop off time you will be charged an additional day as per your agreement.
Vehicle pick up and drop off can be arranged for after hours. You will need to contact our office on 0435 953 969 to arrange your booking.
No, we are only based in Tweed Heads on the Gold Coast. Vehicles must be returned to our depot.
We have 2 packages that can reduce your standard excess. They can be selected when booking your vehicle.
Yes, you are still liable for any damages until the third party has accepted liability and we have received payment from them.
When renting a Boyds Bay Garage vehicle you are responsible for any tolls charges that are incurred during the rental period.
We recommend that you ring linkt after you have used the toll road to pay for your toll fees.
We can process your toll fees to your nominated credit / debit card along with an administration fee per toll transaction.
No, you cannot use your own toll account. This may result in a double charge.
If you receive any traffic infringements during the rental period, the driver listed on our agreement will be nominated as the driver responsible. It is then your responsibility to pay the infringement. Each infringement will incur a $99 administration fee.
Boyds Bay Car Rentals includes 24 hour 7 day a week roadside assistance for any mechanical faults that may occur during your rental. Roadside assistance is included in our premium packages. In the event that you require roadside assistance, please contact our staff on 0435953969.
No, unfortunately we do not recommend using our vehicle to tow unless you are hiring a ute.
Boyds Bay Car Rentals always come with a full tank of fuel upon collection. You must return your rental with a full tank after the rental period.
If you do not return the vehicle with a full tank of fuel you will be charged a $35 admin fee as well as fuel charge for every litre until the tank is full.
Our online booking system lists every car we have for rent. You can select what make and model you like providing the vehicle is available at the date and times you have selected.
No, you are not allowed to smoke in our rental vehicles. If the car smells of smoke when it is returned you will be charged the appropriate cleaning fees to remove the smell from the vehicle.
Baby and booster seats can be booked while you are booking your hire vehicle. Baby seats are an additional cost of $5 per seat per day.
Unfortunately, we are unable to assist with fitting the seat. You as the driver of the vehicle are responsible for the appropriate baby seat for your child as well as the fitting of the baby seat.