Before a Boyds Bay Car Rentals vehicle is rented, all existing damage is identified and recorded, with the exception of fair wear and tear. We encourage you to perform your own inspection of the vehicle before leaving your rental location. Take photos of any pre-existing damage and if there is damage on the car that has not been recorded on the report, please notify a team member before you leave the rental location. Failure to do so may mean the damage recorded has occurred during your rental.

Set out below is our fair wear and tear guide. The below guide specifies what Boyds Bay Car Rentals classifies as general wear and tear. If you have any questions, please contact Boyds Bay Car Rentals directly or ask a team member at our Boyds Bay Car Rentals location.

KEYS AND REMOTES

Fair Wear and Tear Includes:

(a) Minor cosmetic damage that does not affect the functionality of the key or remote;

(b) Remote battery failure.

Fair Wear and Tear Excludes:

(a) Loss or damage to keys or remote;

(b) Damage caused by incorrect usage;

(c) Damage to the cars aerial;

(d) Removal or damage to any item supplied with the vehicle (eg. parcel shelfs, jacks, tools, spare tyre, wheel covers, hazard warning triangles).

WHEELS, WHEEL TRIMS & TYRES

Wear and Tear Includes:

(b) General wear of the tyre tread.

Fair Wear and Tear Excludes:

(a) Alloy rims that are cracked, buckled, gouged, mismatched, scuff mark (gutter rash) that is more than 20 mm in length or not the original rim;

(b) Wheel hubcaps and hub centres that are cracked, broken, missing, mismatched or not the original wheel trim or hubcap;

(c) Tyre tread and sidewall damage so that the tyre is unroadworthy e.g. cuts, bulges, gouges and abrasions, tyre misuse e.g. flat spots and burnouts.

(d) Replacement tyres that differ from those originally supplied.

DENTS

Fair Wear and Tear Includes:

Dents of no more than 20mm in diameter (bonnets, roofs, boots, tailgates excluded) where the paint surface has not been broken and there is no paint removal, paint cracking or flaking.

Fair Wear and Tear Excludes:

(a) Single dents of any diameter on bonnets, roofs, wheel arches, door sills or door edges;

(b) Multiple dents regardless of size;

(c) Any damage affecting the paintwork.

STONE CHIPS

Fair Wear and Tear Includes:

Isolated stone chips to any panel up to 2 mm in diameter.

Fair Wear and Tear Excludes:

More than 4 stone chips to any panel in an isolated area.

SCRATCHES

Fair Wear and Tear Includes:

Light scratches:

(a) Not more than 20 mm in length and not more than 1 mm wide;

(b) No paint surface penetration; and

(c) Can be polished out

Fair Wear and Tear Excludes:

(a) Any scratch where the metal, plastic or undercoat is exposed and unable to be polished out;

(b) Multiple scratches to more than 1 panel of any size.

BUMPERS AND SIDE SKIRTS

Fair Wear and Tear Includes:

Light scratches:

(a) Where there is no paint penetration and can be polished out;

(b) Which are no more than 20 mm in diameter;

(c) Isolated stone chips up to 2 mm in diameter.

Fair Wear and Tear Excludes:

(a) Where there is paint penetration and cannot be polished out;

(b) Multiple scratches of any size;

(c) Dents of 20 mm in length or more in diameter;

(d) Any damage to shape of the bumper; and multiple stone chips of more than 4 to an isolated area.

VEHICLE INTERIOR & CLEANLINESS

Fair Wear and Tear Includes:

(a) Light marks that can be removed by general cleaning;

(b) Light scuffing or regular day to day debris that is removable by general cleaning.

Fair Wear and Tear Excludes:

(a) Any permanent damage caused by harsh or corrosive materials;

(b) Tears, cuts, scratches, holes or burns;

(c) Damage to the structure, shape or damage that affects the operation of a seat;

(d) Hair or any damage from pets;

(e) Excessive dirt, mud or sand;

(f) Evidence of smoking in the vehicle;

(g) Odours, stains or marks that cannot be removed by general cleaning.

(h) Damage to interior lamps

WINDSCREEN, WINDOWS & EXTERNAL MIRRORS

Fair Wear and Tear Excludes:

Scratches, chipping, cracks, holes or damage to:

(a) The windscreen;

(b) Windows;

(c) External mirror lens.

EXTERIOR LIGHTS, HEADLIGHT AND TAIL LIGHT ASSEMBLY

Fair Wear and Tear Includes:

Fair Wear and Tear Excludes:

(a) Cracks, scratches or scuffs to the light assembly;

(b) Damage that will affect the cars roadworthy status.

All such damage that may affect the roadworthy status of the vehicle and may subsequently worsen over time.

DISPUTES

Our team will handle complaints in a fair, transparent and timely manner. We will only ask and rely on information relevant to the complaint.

Boyds Bay Car Rentals will respond to your complaint as quickly and efficiently as possible. Please allow 2 business days from the date of receipt of the complaint for us to respond. Please provide all necessary information in relation to your complaint so we can process your complaint as quickly as possible.

Contact: admin@boydsbaycarrentals.com.au